For Coordinators – genaohcs.com

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For Service Coordinators & Referral Partners

A provider built for
coordination, clarity,
and reliability.

When you refer a participant to us, you should feel confident that the service will be organized, communication will be clear, and you will not have to worry about the referral afterward.

Why coordinators work with us

What happens when you send us a referral

Three things that happen

every time. Without exception.

1

Referral acknowledged in writing

Within 4 business hours

2

ISP reviewed & caregiver matching begins

Within 24–48 hours

3

Services typically start

Within 5–7 business days

Service Coordinators already carry a heavy responsibility. Our role as a provider is to make that responsibility easier — not harder.

We understand your role

The responsibility
you carry is significant.

Service Coordinators manage multiple participants, complex service plans, and the expectations of families who rely on you to connect them with dependable providers. Every referral you make carries your professional reputation alongside it.

Our role as a provider is not simply to accept referrals.

Our role is to make your work easier — by providing clear communication, reliable caregivers, and services that begin and continue as expected. When challenges arise, we address them directly so coordinators are never left solving problems alone.

You manage complex caseloads

We reduce administrative burden through proactive communication, organized documentation, and a single named contact who knows your cases from day one.

You advocate for your participants

We align care plans with ISP goals before service begins — so every caregiver is already working toward the outcomes you have been advocating for.

Your time is valuable

We respond within 4 hours. We send updates before you have to ask. We solve coverage problems internally before they reach your desk.

Families trust your recommendations

When you refer to Genao, we protect that recommendation with consistent service, transparent communication, and caregivers who show up prepared.

Six operational commitments

These people run

a structured system.

These are not aspirations. They are the standards our leadership team holds itself to — and the standards you should hold us to if we fall short.

01 Named Contact From Day One

Every referral is assigned a specific coordination contact. You always know exactly who you are working withand how to reach them directly — by name, number, and email.

02 Proactive Communication

We communicate before you have to ask. You will never learn about a situation involving your participant from someone other than us.

03 On-Time Documentation

Service notes and all ODP-required documentation submitted within mandated timelines. If documentation is ever at risk of being late, we notify you first.

04 On-Time Documentation

All reportable incidents reported the same day they occur — to you, before the formal report is filed. You will never hear about an incident from a family first.

05 Bilingual Communication

Spanish-speaking families communicate in their language. Coordinators receive professional English documentation. The language barrier is ours to solve — not yours.

0 Current Staff Clearances

All three PA clearances maintained proactively. You will never discover an expired clearance during an audit. Records available on request without delay.

4hr

Referral acknowledgment

Written confirmation & named contact assigned

Same day

Incident notification

You hear from us before the formal report

100%

On-time documentation

Every ODP-required document, every timeline

5–7

Days to service start

From referral acceptance to first visit

What happens after a referral

Five steps from your referral

to first service day.

Every step is documented, communicated, and completed within a clear timeline. You always know exactly where things stand. No ambiguity. No silence. No surprises.

1

Referral Received

Acknowledged in writing. Named contact assigned immediately.

Within 4 hours

2

Needs Review

ISP reviewed. Language & goals documented before matching.

Within 24 hours

3

Caregiver Match

Selected on skills, language, ISP goals. Briefed before first contact.

Within 48 hours

4

Family Introduction

Care plan reviewed. Preferences confirmed before services begin.

Scheduled with family

5

Service Begins

First visit confirmed. Initial note sent to coordinator same day.

Most within 5–7 days

Coordinator Quick Reference · Genao Home Care

4 business hours · Written acknowledgment · Named contact assigned

5–7 business days · ISP-aligned care plan before day one

(240) 357-3821 · Mon–Sat · 8am–6pm

If you need to confirm availability for a specific participant, call us. We will give you an honest answer within 4 hours.

Direct coordinator contact

Reach our team
directly.

This form goes directly to our coordination team — not a general inbox. A named team member responds within 4 business hours.

When a coordinator refers someone to our agency, we understand that referral represents trust — and we take that trust seriously.

For Coordinators

First Name

Organization

Phone number

Your role

County of service

Reason for contact

Preferred communication language

Both / Ambos

Spanish / Español

English

Message (optional — but helpful)

What happens next: A named team member — not an automated system — responds within 4 business hours. If you are referring a participant, we will have reviewed the context before we ca

Call us directly

(240) 357-3821

Monday – Saturday · 8am – 6pm

Referral email

[email protected]

Monitored daily · 4-hour response

Let’s work together

Your participants deserve
an agency you can trust completely.

Trust is built through consistent action over time. We are committed to earning it — one referral at a time.

Or email: [email protected] · 4-hour response