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For Service Coordinators & Referral Partners
A provider built for
coordination, clarity,
and reliability.
When you refer a participant to us, you should feel confident that the service will be organized, communication will be clear, and you will not have to worry about the referral afterward.
Why coordinators work with us
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ODP-aligned documentation
- — submitted on time, every time
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4-hour referral response
- — named contact assigned immediately
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Bilingual services
- — English & Spanish, fluently
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Caregiver screening
- — cleared and ISP-briefed before first visit
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ISP goal-aligned care plans
- — built from the ISP up, not the other way
-
PA ODP Medicaid Approved
- — serving 7 Pennsylvania counties
Contact Our Coordination Team
Provider Resources →
What happens when you send us a referral
Three things that happen
every time. Without exception.
1
Referral acknowledged in writing
Within 4 business hours
2
ISP reviewed & caregiver matching begins
Within 24–48 hours
3
Services typically start
Within 5–7 business days
Service Coordinators already carry a heavy responsibility. Our role as a provider is to make that responsibility easier — not harder.
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PA ODP Medicaid Approved
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ODP Documentation Compliant
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English & Spanish
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4-Hour Response
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ISP Goal-Aligned
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7 PA Counties
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PA ODP Medicaid Approved
-
ODP Documentation Compliant
-
English & Spanish
-
4-Hour Response
-
ISP Goal-Aligned
-
7 PA Counties
We understand your role
The responsibility
you carry is significant.
Service Coordinators manage multiple participants, complex service plans, and the expectations of families who rely on you to connect them with dependable providers. Every referral you make carries your professional reputation alongside it.
Our role as a provider is not simply to accept referrals.
Our role is to make your work easier — by providing clear communication, reliable caregivers, and services that begin and continue as expected. When challenges arise, we address them directly so coordinators are never left solving problems alone.
You manage complex caseloads
We reduce administrative burden through proactive communication, organized documentation, and a single named contact who knows your cases from day one.
You advocate for your participants
We align care plans with ISP goals before service begins — so every caregiver is already working toward the outcomes you have been advocating for.
Your time is valuable
We respond within 4 hours. We send updates before you have to ask. We solve coverage problems internally before they reach your desk.
Families trust your recommendations
When you refer to Genao, we protect that recommendation with consistent service, transparent communication, and caregivers who show up prepared.
Six operational commitments
These people run
a structured system.
These are not aspirations. They are the standards our leadership team holds itself to — and the standards you should hold us to if we fall short.
01
Named Contact From Day One
Every referral is assigned a specific coordination contact. You always know exactly who you are working withand how to reach them directly — by name, number, and email.
02
Proactive Communication
We communicate before you have to ask. You will never learn about a situation involving your participant from someone other than us.
03
On-Time Documentation
Service notes and all ODP-required documentation submitted within mandated timelines. If documentation is ever at risk of being late, we notify you first.
04
On-Time Documentation
All reportable incidents reported the same day they occur — to you, before the formal report is filed. You will never hear about an incident from a family first.
05
Bilingual Communication
Spanish-speaking families communicate in their language. Coordinators receive professional English documentation. The language barrier is ours to solve — not yours.
0
Current Staff Clearances
All three PA clearances maintained proactively. You will never discover an expired clearance during an audit. Records available on request without delay.
4hr
Referral acknowledgment
Written confirmation & named contact assigned
Same day
Incident notification
You hear from us before the formal report
100%
On-time documentation
Every ODP-required document, every timeline
5–7
Days to service start
From referral acceptance to first visit
What happens after a referral
Five steps from your referral
to first service day.
Every step is documented, communicated, and completed within a clear timeline. You always know exactly where things stand. No ambiguity. No silence. No surprises.
1
Referral Received
Acknowledged in writing. Named contact assigned immediately.
Within 4 hours
2
Needs Review
ISP reviewed. Language & goals documented before matching.
Within 24 hours
3
Caregiver Match
Selected on skills, language, ISP goals. Briefed before first contact.
Within 48 hours
4
Family Introduction
Care plan reviewed. Preferences confirmed before services begin.
Scheduled with family
5
Service Begins
First visit confirmed. Initial note sent to coordinator same day.
Most within 5–7 days Coordinator Quick Reference · Genao Home Care
-
Save to PDF
- Service Type
- Non-medical home care · ODP-aligned community support
- ODP Alignment
- PA ODP Medicaid Approved · Everyday Lives framework
- Services
- Personal Care · Companion Care · Respite · Homemaker · In-Home Support
- Service Areas
- Lancaster · York · Lebanon · Gettysburg · Reading · Philadelphia · Allentown
- Languages
- English & Spanish · Bilingual staff, documentation & family communication
- Response
4 business hours · Written acknowledgment · Named contact assigned
- Service Start
5–7 business days · ISP-aligned care plan before day one
- Referral Email
- [email protected]
- Phone
(240) 357-3821 · Mon–Sat · 8am–6pm
If you need to confirm availability for a specific participant, call us. We will give you an honest answer within 4 hours.
- ↓ Full Provider Snapshot
Direct coordinator contactReach our team
directly.
This form goes directly to our coordination team — not a general inbox. A named team member responds within 4 business hours.
When a coordinator refers someone to our agency, we understand that referral represents trust — and we take that trust seriously.
Call us directly
(240) 357-3821
Monday – Saturday · 8am – 6pmReferral email
[email protected]
Monitored daily · 4-hour responseLet’s work togetherYour participants deserve
an agency you can trust completely.
Trust is built through consistent action over time. We are committed to earning it — one referral at a time.
Contact Our Coordination Team
Call (240) 357-3821
Or email: [email protected] · 4-hour response
- PA ODP Approved
- English & Spanish
- 4-Hour Response
- ISP Goal-Aligned
- Woman-Owned