Genao Home Care Services LLC
Coordinator Provider Snapshot —
Everything you need in one place.
Pennsylvania ODP Medicaid Approved · Lancaster, PA · English & Spanish · Woman-OwnedQuick Reference
- Organization
- Genao Home Care Services LLC
- Location
- Lancaster, Pennsylvania · Serving 7 PA Counties
- Provider Type
PA ODP Medicaid Approved · Non-Medical Home Care
- Program Alignment
- PA ODP Medicaid Approved · Non-Medical Home Care
- Languages
English & Spanish · Bilingual staff, documentation, and family communication
- Referral Response
Within 4 business hours · Written acknowledgment · Named contact assigned
- Service Start
Typically 5–7 business days · ISP-aligned care plan before day one
- Referral Phone
(240) 357-3821 · Mon–Sat · 8:00am – 6:00pm
- Referral Email
[email protected] · Response within 4 business hours
- General Contact
[email protected] · genaohomecare.com
4hr
Referral acknowledgment
Written confirmation & named contact assigned
Same day
Incident notification
You hear from us before the formal report
100%
On-time documentation
Every ODP-required document, every timeline
Quick Reference
Lancaster
Primary coverage
York
Primary coverage
Lebanon
Primary coverage
Adams · Gettysburg
Primary coverage
Berks · Reading
Active coverage
Philadelphia
Active coverage
Lehigh · Allentown
Active coverage
Coverage near county boundaries — contact us before assuming unavailability.
Services Offered
Personal Care
Bathing, grooming, dressing, mobility support
Companion Care
Meaningful presence, engagement, emotional support
Respite Care
Relief for family caregivers · scheduled & on-call
Homemaker Services
Meal prep, light housekeeping, household support
In-Home Support (IDD)
ISP goal-aligned support for individuals with disabilities
Community Participation
Errands, appointments, daily community engagement
Caregiver Screening Standards
-
PA Act 33 — Child Abuse History Clearance -
FBI Criminal Background Check · Fingerprint-based -
Abuse Prevention & Mandated Reporter Certification -
ODP Quality Management training completed pre-service -
No provisional placements — all clearances verified first
-
PA Act 34 — Criminal History Background Check -
Structured competency interview · Conducted by leadership -
HIPAA Awareness & Privacy Standards training -
ISP goal briefing before first participant contact -
Ongoing supervision & continuous competency review
Referral Process — Five Steps
1
Referral Received
Written acknowledgment and named coordinator contact assigned.
Within 4 business hours
2
ISP & Participant Needs Review
ISP goals, language needs, scheduling, and geographic considerations documented.
Within 24 hours
3
Caregiver Matching
Caregiver selected by skills, language, personality, location, and ISP alignment. Briefed on goals before participant contact.
Within 48 hours
4
Family Introduction
Care plan reviewed with participant and family. Preferences confirmed and incorporated.
Scheduled with family
5
Service Begins
First visit confirmed. Initial service note provided to coordinator. Documentation on schedule from day one.
Most within 5–7 business days Contact Information
Referral Line
(240) 357-3821
Mon–Sat · 8am–6pm
4-hour response commitmentReferral Email
[email protected]
Monitored daily
Response within 4 hoursWeb & Resources
genaohomecare.com
Provider resources, referral form,
service area map
Genao Home Care Services LLC · Lancaster, Pennsylvani